Overview

At Victorianstar, we strive to provide the highest level of customer satisfaction and ensure a seamless shopping experience for all our valued customers. In the event that you encounter any issues with your purchase, we have designed a comprehensive Return and Refund Policy to address your concerns promptly and fairly. Please take a moment to familiarize yourself with our policy to understand your rights and responsibilities as a customer.

1. Eligibility for Returns

We accept returns on products purchased from Victorianstar under the following conditions:

a) Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, you may initiate a return within 7 days of receiving the order. Please provide clear photographs or videos showing the issue when requesting a return.

b) Incorrect Items Received: In the rare instance that you receive an incorrect item, we apologize for the inconvenience caused. You can request a return within 7 days of receiving the wrong product.

2. Non-Eligibility for Returns

Certain situations are not eligible for returns. These include:

a) Change of Mind: If you simply change your mind about a product or no longer want it after purchase, we are unable to accept returns. We encourage customers to carefully review product details, specifications, and images before making a purchase decision.

b) Personalized and Customized Items: As our personalized and customized products are specifically crafted according to your preferences, we are unable to accept returns or offer refunds unless the product is defective or damaged.

3. Return Process

To initiate a return, follow these steps:

a) Contact our customer support team within 7 days of receiving the product via victorianstar4@gmail.com , providing your order details and a clear explanation of the reason for the return.

b) Our customer support team will review your request and provide you with further instructions on how to proceed with the return. You may be asked to provide photographs or videos of the product in question.

c) If your return request is approved, we will provide you with a return shipping address. Please ensure that the product is securely packaged to prevent damage during transit.

d) Ship/Deliver the product back to us within 14 days of receiving return approval. You will be responsible for covering the shipping costs, except in cases where the return is due to an error on our part.

4. Refund Process

b) Our customer support team will review your request and provide you with further instructions on how to proceed with the return. You may be asked to provide photographs or videos of the product in question.

c) If your return request is approved, we will provide you with a return shipping address. Please ensure that the product is securely packaged to prevent damage during transit.

d) Ship the product back to us within 14 days of receiving return approval. You will be responsible for covering the shipping costs, except in cases where the return is due to an error on our part.

5. Cancellations

We understand that circumstances may change, and you may wish to cancel your order. You can request a cancellation within 24 hours of placing the order. After this period, we may have already processed your order for shipment/delivery, and cancellation may not be possible.

6. Contact Us

For any inquiries or assistance related to returns and refunds, please feel free to reach out to our customer support team via our Email: victorianstar4@gmailcom. We are here to help and ensure your shopping experience at Victorianstar is delightful.

Please note that this Return and Refund Policy is subject to change without prior notice. It is advisable to review this policy periodically for any updates.