Frequently Asked Questions

Still have questions about selling on Victorianstar.com? B2B trading can be a whole other ball game than B2C. Check out our seller FAQ's for the answers you need.

Victorianstar.com is a leading online B2B (business-to-business) marketplace in Uganda that connects buyers and sellers from across East Africa. It offers a wide range of products and services to businesses, including wholesale products, supplier sourcing, trade assurance, and more. It is also an all-in-one B2B online selling platform. Victorianstar.com is helping suppliers expand their business with the most cost-effective and efficient tools from online selling, and marketing, to customer management.

Victorianstar.com is an online B2B marketplace for East African business owners. Victorianstar.com covers more than 40 categories ready for more than 100,000 East African B2B suppliers. Meanwhile, if you are a B2B supplier, you can sell your products on Victorianstar.com to reach more than 1 million B2B active buyers across Eat africa

To sell on Victorianstar.com, you first need to sign up for a seller membership plan. Once you have passed Business Verification, you can list your products, manage your online store, and begin fielding inquiries to make sales.

Wholesalers, retailers, manufacturers, entrepreneurs, and small business owners can begin selling on Victorianstar.com in 5 steps:

  1. Open an account: Select a Victorianstar.com seller membership plan and complete the business verification process.
  2. Post your products: Upload your products individually.
  3. Create a storefront: Customize your Victorianstar.com storefront to showcase your brand without any coding experience needed.
  4. Reply to inquiries: Respond to buyer inquiries promptly on your phone, tablet, or desktop computer through emails or calls.
  5. Product orders and payments: Consider using Victorianstar.com’s Secure Trading to build trust with your buyers more quickly.

 Creating a seller account starts at UGX 10,000 but there are also transaction fees when the order payment is completed online

You need to provide a valid ID for one of the directors or business owner and business registration documents

After logging in to your seller account, navigate to the “Add Product” section and fill in the required details, including product name, description, price, and photos.

Product images should be high-quality, and clear, and show the product from multiple angles. The recommended size is 1000×1000 pixels.

 Yes, you can edit your product listings anytime by going to the “My Products” section in your seller dashboard.

Yes, small businesses can sell on Victorianstar.com. The platform is designed to cater to businesses of all sizes, including small and medium-sized enterprises (SMEs). It provides tools and resources that can help small businesses succeed in the East African market.

Yes, you can sell your products on both Victorianstar.com and your website simultaneously. Many sellers use Victorianstar.com as a way to expand their customer base and reach a wider audience while also maintaining their online presence. However, it is important to manage inventory and ensure accurate information across different sales channels.

Victorianstar.com allows sellers to sell a wide range of products in bulk, including Agriculture products, Arts & Crafts, consumer electronics, apparel, beauty products, home & garden, and more.

 Victorianstar.com requires all sellers to complete a business verification process to ensure their legitimacy and trustworthiness. The verification process includes submitting personal and business information, including your company registration number, identity documents, and tax identification number.

 Victorianstar.com provides 24/7 online customer support to Uganda sellers through Live Chat. Depending on the seller’s membership plans, Victorianstar.com has a dedicated support team that can also assist with any issues or inquiries related to selling on the platform.

The available payment methods on Victorianstar.com vary depending on the buyer and seller’s preferences. Common payment methods include credit cards, PayPal, & bank transfers. It is important to establish clear payment terms and choose a secure payment method to protect both parties in the transaction.

Secured Trading is a transaction protection program to secure all payments made through Victorianstar.com. We provide buyers on Victorianstar.com with secure ways to conduct payments; protect against unforeseen circumstances, such as product or delivery issues; and mediate between buyers and sellers to resolve any issues related to the purchase. Built to protect sellers and buyers alike, this program can shorten the selling cycle, especially for first-time orders.

To attract buyers on Victorianstar.com, you can enhance your product listings with detailed and accurate descriptions, high-quality product images, competitive pricing, and attractive packaging. Additionally, participating in Victorianstar.com’s marketing campaigns, such as offering discounts or promotions, can help increase your visibility and attract more buyers.

Ready to Start Selling?

Starting at UGX 10,000. Join Victorianstar today and start reaching customers across Uganda and East Africa.